Senior Product Designer, AWS CX Design at Amazon – Santa Clara, CA

Company
Amazon
Category
Product Design
Location
Santa Clara, CA
Work mode
On-site
Salary
$151,600 – $205,000 per year (USD)
Date posted
Source
Amazon Jobs

Job Overview

Amazon Web Services Customer Experience (CX) Design is hiring a Senior Product Designer in Santa Clara, California, to shape connected experiences across some of AWS's most foundational customer journeys. Rather than being dedicated to a single service, you will work across products and teams — including compute, systems management, messaging, and backup — to make complex cloud experiences feel coherent, intuitive, and trustworthy. This is an individual-contributor role for a hands-on designer who operates both strategically and tactically, leading ambiguous initiatives from early problem framing through launch and post-launch refinement. The role requires strong AI proficiency as part of modern design practice. The employer lists an annual salary range of $151,600–$205,000. The original posting date is October 9, 2026.

About the Role

AWS customers often accomplish one goal through multiple services, interfaces, and stages of the cloud lifecycle. You will identify where those journeys break down, frame opportunities that individual product teams may not see, and lead design work that improves the experience across organizational and technical boundaries — using customer evidence, systems thinking, prototyping, and strong product judgment. You will direct AI-assisted tools to accelerate exploration, synthesis, prototyping, documentation, and iteration while applying human judgment to keep the work grounded in customer needs, accessibility, strategic intent, and a high standard of craft.

Responsibilities

  • Lead design for complex customer problems that span multiple products, workflows, or technical systems
  • Map end-to-end customer journeys across discovery, configuration, integration, operations, governance, troubleshooting, and recovery
  • Identify where experiences fragment across products and define opportunities to improve continuity
  • Translate customer needs, business goals, technical constraints, and competitive signals into an actionable experience strategy
  • Direct AI-assisted tools to accelerate exploration, synthesis, prototyping, documentation, and iteration

Requirements

  • 6+ years of design experience with an available online portfolio
  • Experience with UX design of complex workflows
  • Strong AI proficiency as part of modern design practice

Preferred Qualifications

  • Experience acquiring user data (usability studies, user research) and creating personas and journey maps
  • Experience planning and executing strategic, cross-stakeholder programs
  • Experience with cloud-related technology, ideally designed for enterprise customers

Compensation

The employer lists an annual salary range of $151,600 – $205,000 USD for the Santa Clara, CA location.

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How to Apply

Click "Apply on Company Site" to apply directly on the original Amazon posting. JOBVELLA does not process applications.

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